Cancellation & Refund Policy
IMPACCT, operated by FIRST Infocentre Pvt. Ltd., provides access to a digital information service. This policy explains how cancellations and refunds work for subscriptions and one-time unlocks purchased through our Pricing page.
1. Subscriptions
- Subscription plans are billed in advance for the chosen period (e.g. monthly).
- You may cancel at any time. On cancellation, your plan remains active until the end of the period already paid for; it then stops renewing. We do not charge you again after cancellation.
- Because access and data are delivered immediately and continuously, fees for the current or past billing periods are generally non-refundable, except as set out in “Eligible refunds” below.
2. One-time unlocks
One-time unlocks (for example, a Contacts Unlock pass) grant immediate access to specific data for a fixed duration. As the value is delivered instantly on purchase, these are non-refundable once the unlock has been used, except where an eligible refund situation applies.
3. Eligible refunds
We will review and, where appropriate, refund payments in cases such as:
- a duplicate or accidental charge for the same item;
- you were charged but the corresponding plan/unlock was not granted due to a technical error on our side and we are unable to provision it;
- a verified unauthorised transaction.
4. How to request a refund
Email contact@impacct.info from your registered email address within 7 days of the charge, including your registered email, the transaction/order reference and the reason. We aim to acknowledge requests within 2 business days.
5. Refund method & timeline
Approved refunds are made to the original payment method via Razorpay. Once approved, refunds are typically processed within 5–7 business days; the time for funds to appear in your account depends on your bank or card issuer.
6. Contact
FIRST Infocentre Pvt. Ltd.
Email: contact@impacct.info
Phone: +91 816 929 7771 (Monday–Friday, 10:00–18:00 IST)